FAQ

Weekends $480 pp or $430 weekdays. Children 6 -12 years $350 weekends or $310 weekdays.

Yes we can offer a 10% discount for a group of 5 or more

You will ring for a recorded weather confirmation message 1 hour before the meeting time. The flight may be cancelled if the wind is too strong, rain is expected or in low visibility conditions. We will not fly if we believe you will not enjoy the flight.

You can ring the office during normal office hours to advise a new booking date or request a refund on the ticket.

We meet about 1/2 hour before sunrise so the meeting time varies throughout the year. You will be advised when you make the booking.

You need to allow approx 3 hours from meeting time to return to the hotel. If you choose to have breakfast after the flight allow at least 1 more hour.

Children need to be aged 6 years or older and accompanied by an adult to fly. They will also need to be at least 120cm tall so they can see over the top of the basket. Please also keep in mind that the burner noise can be a bit frightening to young children.

Balloons and their baskets actually come in all different sizes and our fleet of balloons range in carrying capacity from 2 passengers up to 24 passengers. Aboard our shared flights there is generally 6 – 24 passengers aboard. The exact number of passengers aboard any given flight is going to be determined by how many people are booked for the day but the important thing to note is that the layout of these baskets ensures that everyone is still able to have a great view. Our baskets are divided into passenger compartments with the smaller balloons having two passenger compartments (which will hold 3-4 passengers each) and 4 passenger compartments the larger balloon with 4 – 6 people in each compartment. The compartments allow for 4 or 5 adults, depending on the basket size, to stand shoulder to shoulder facing outwards, to enjoy the amazing view.

There is no upper age limit – as long as you are reasonably fit and healthy with no significant knee, hip or back problems, no recent surgeries, broken bones or existing conditions that may make a balloon landing uncomfortable for you, and you are not currently pregnant, then you should be fit to fly. You will be required to climb into the balloon basket using the foot holds cut in to the side of the basket, stand for one hour and, in the instance of a bumpy landing, absorb a small impact which is similar on your joints to that of jumping off a low chair. You will also need to be able to hold on to the safety handles when the balloon is landing.

Unfortunately not. Due to the active nature of balloon landings, ballooning is not suitable for pregnant ladies.

Balloon flights take place at sunrise as this is when the weather conditions are generally at their most stable, with light winds and cool, calm atmospheric conditions. These are the ideal conditions to ensure our flights are conducted in safe and enjoyable weather.

It is warmer in the air than on the ground. Dress in layers and wear walking shoes or sturdy flat soled shoes with warm socks.

Yes, the cost of your balloon flight includes insurance and we will not ask you to pay an insurance levy on the day of your flight. We carry air carrier liability up to $725,000 per passenger.

Balloon Aloft Canberra is one of leading hot air balloon companies with over 35 years experience. We are proud of an excellent safety record and will not fly if the conditions are not suitable. We are governed by CASA (Civil Aviation Safety Authority) and fly strictly to the guidelines set down by them.

A weight calculation needs to be performed for your flight as all balloons have a maximum lift capacity. By providing your accurate weight you are ensuring that your balloon is weight loaded correctly.

Yes extra breakfasts can be arranged on the morning of the flight, for large groups we do suggest you book direct with the Hyatt’s Promenade Cafe.

We sell open dated gift certificates and they are valid for 12 months

Sorry, accommodation packages are not currently available.

We recommend the Hyatt Hotel if you are looking for a luxury getaway in Canberra, you can book online at https://canberra.park.hyatt.com/en/hotel/rooms.html

Or if you are looking for a apartment style room try one of the Abode hotels, we offer a free transfer from the Woden and Narrabundah hotels – https://abodehotels.com.au/hotels/

Wherever you choose to stay, we advise that you check they have a 24hr cancellation policy.

You will ring the weather confirmation number and weather permitting we meet at the front reception of the Hyatt Hotel in Commonwealth Avenue Yarralumla. There is ample parking at the hotel (parking charges apply after 8.30am, Monday to Friday). After checking in with our crew at the front reception of the hotel we will take you to a launch site in our vehicles. The launch site is normally within 15 mins drive from the Hyatt. After watching small helium filled balloons a launch site will be chosen to allow the best possible scenic flight over Canberra. The balloons are set up with your assistance if you volunteer and a flight of approximately 45 to 60 mins will be conducted over Canberra. After landing the balloon is packed up and we have a champagne celebration before we return to the Hyatt. We expect to return within 3 hours of departing from the hotel.

Wear sturdy flat soled shoes hat and sunglasses. Long trousers or slacks are preferred to shorts and avoid white clothes. ballooning is an outdoor adventure experience and white clothes may be soiled. .Don’t forget your camera which may be carried at your own risk.

There is ample parking at the Hyatt Hotel. Please note parking charges apply after 8.30am Monday to Friday.

Pleas ring the office and provide as much notice as possible. Refunds will not be provided for cancellations within 72 hours of the flight date. For full booking conditions click here.

We have had many wonderful weddings in the balloon. Please call the office to discuss your requirements.

We can offer a magic exclusive flight for 2 for a special occasion or a marriage proposal. You can celebrate an engagement with a champagne breakfast at the Hyatt hotel after the flight.

We can accommodate groups of up to 100 passengers per morning contact us for more details.

You can buy a gift certificate online and have it instantly emailed to you. Alternatively phone us on 02 6249 8660 and we can email your gift certificate. You can also visit us at our office in Pialligo to pick and pay for a gift certificate. Please ring us on 02 6249 8660 beforehand to have it all ready for you to pick up and to get directions to our office.

We have a number of launch sites around Canberra which your pilot will choose to maximise your enjoyment of your Canberra balloon flight. We land wherever the wind takes us in one of many open areas around Canberra including Parks, Reserves sports fields and grazing land.

Numbers vary from 4 passengers in a small balloon to 18 passengers in a large 4 compartment balloon.

We will fly from tree top height to approx 3000 feet above the ground

Many passengers are not very comfortable with ladders or high buildings but we very rarely have a bad reaction from any of our passengers once in the air in a balloon. Most passengers are very pleasantly surprised about the calm anxiety free experience. The basket is high enough for comfort, everything happens very slowly and you are not aware of any sensation of movement. Once in the air it feels like a wonderful place to be and there is some disappointment when it is time to return to earth.