Terms and Conditions
Balloon Aloft Canberra Pty Ltd
ABN 14 076 174 680
Important: Please ensure that all members of your party have been made aware of the following conditions. Your acceptance of these conditions is a term of supply of the Services. By paying for and accepting supply of the Service, you agree to be bound by these conditions. If you do not accept these conditions you should contact Balloon Aloft Canberra immediately and prior to accepting supply of the Service. Treat your ticket similar to that of any other Airline ticket as our Terms and Conditions are comparable to the rest of the Aviation Industry.
Under no circumstances will Balloon Aloft be liable for direct, indirect, consequential or incidental damages, including but not limited to lost or damaged property, lost profits or savings or damages or disappointment. You will be required to complete an indemnity form prior to flying. Balloon Aloft may arrange for your flight to be carried out by another balloon company to be performed under a ‘code-sharing’ arrangement, i.e. it may subcontract another ballooning company to provide you with your flight. In such instances, Balloon Aloft Canberra accepts no liability in connection with such services or for any loss, injury, or damage to or in respect of any person or property. Balloon Aloft Canberra reserves the right to alter contents of products and location when deemed necessary.
ALTERATION & CANCELLATION OF A BOOKING
In the unfortunate event you should have to alter or cancel your booking certain fees & conditions apply: (Please Note: it is also considered a cancellation if you wish to alter or re-schedule your confirmed flight date):
– Within 72 hours prior to a weekday or a weekend flight no changes are permitted – passengers are advised to make their own insurance provisions in case of unforeseen circumstances including being unwell to fly due to illness. Under no circumstances will flights be refunded or re-scheduled if passengers cancel or do not show for their ballooning experience on the morning of the scheduled flight.
– Between 72 hours and 7 days prior to rescheduling a weekday, weekend or Public Holiday flight – a $50 per person rebooking fee will be charged; weekday flights will need to be re-scheduled on a weekday flight only, excluding public holidays.
Cancellation fees are strictly non-refundable. You will lose the full cost of your flight if you fail to show up for your flight. You may send someone else in your place if you wish – please let us know the name of the replacement person before the flight. You cannot receive a refund on any trips booked using a gift certificate. (See Section 4) NB: Separate cancellation and alteration provisions apply to large groups and customised events. These are specified on the group booking documentation supplied. Balloon Aloft Canberra reserves the right to amend these fees and notice periods. When special circumstances arise, some of these Terms and Conditions may be superseded by those published on your booking confirmation documentation.
For terms and conditions relating to accommodation packages, please refer to your accommodation confirmation.
FAILURE TO SHOW
You will lose the full cost of your flight if you fail to show for your flight no matter what the reason. No refunds or flight rescheduling are allowed. You may send someone else in your place if you wish. Please let us know the name of the replacement person before the flight. If you are unduly concerned about your ability to attend the flight, travel insurance is recommended (contact your Insurance Broker). NB: Separate cancellation and alteration provisions apply to large groups and customised events. These are specified on the group booking documentation supplied. Balloon Aloft reserves the right to amend these fees and notice periods.
Gift Certificates are valid only when fully paid by the purchaser or distributor. Gift Certificates cannot be redeemed for cash or refunded in part or full.
Certificates are transferable to other individuals with written permission of the Certificate holder and are valid only for the period indicated thereon. Once the Certificate has been redeemed (i.e. the flight date has been booked) all other terms relating to Alteration and Cancellation apply, however the value remains non-refundable.
From 1st November 2019, gift vouchers will be valid for 36 months from the purchase date.
Any gift vouchers purchased prior to 1st November 2019 will be valid for 12 months from the purchase date. Gift vouchers purchased prior to 1 November 2019 can be extended. Should you wish to extend the validity of your gift certificate, extension fees apply: $50 per person – 6 month extension; $100 per person – 12 month extension. The extension period is from the date of expiry. Extension fees are strictly non-refundable.
Please note that it may take several attempts to fly before a successful launch is achieved so Gift Certificate holders need to book well in advance of the expiry date.
Weekend flights are always popular and may be booked out for a few weeks in advance. Please consider this when making your arrangements. We do not fly pregnant ladies past 10 weeks of their gestation period, the disabled or people recovering from major operations. In this instance, Certificates are fully transferable.
Any discounts or special offers are only available on the full recommended retail price and are not valid in conjunction with any pre-existing discounts or seasonal specials. Any discounts/coupons need to be presented at the time of booking. No amount will be refunded if a discount/coupon is presented after initial booking. Any bookings made using a discount or special offer are non-refundable. Bookings are transferable to other individuals and are valid only for the period indicated thereon. All terms relating to Alteration and Cancellation (see Section 2) apply, however the value remains non-refundable. Should you need to extend the validity of your booking beyond the normal 12 months, reinstatement fees apply: $50 – 6 month extension; $100 – 12 month extension.
Flight duration is approximately 45 minutes to 60 minutes.
WEATHER, MECHANICAL, STAFFING & OTHER SAFETY CONDITIONS
Hot air ballooning relies on suitable weather conditions in order to proceed safely. Additionally, flights may be dependent on mechanical performance or staffing availability. When conditions are deemed by Balloon Aloft Canberra to be unsuitable or unsafe to proceed, then trips may not go ahead on the scheduled date. Similarly, a trip may be postponed due to less than minimum numbers being achieved. Our balloons may not always fly over the central area of Canberra. Whilst our pilots will endeavor to fly as close to the lake and national attractions as possible, our flight path is determined by the most up to date meteorological conditions to ensure the safest possible flight for all concerned.
In the unfortunate event that a flight must be delayed, rescheduled or cancelled due to any factor, Balloon Aloft will hold payment and offer alternative dates. If you require a refund for a flight Balloon Aloft has cancelled, please contact the Balloon Aloft Canberra office within 12 months of the purchase date of your flight. Gift Certificates are non-refundable. Balloon Aloft will not accept any liability for travel, accommodation, inconvenience or other cost incurred or lost through such cancellations. International, interstate and country visitors should factor the possibility of short notice cancellation.
REBOOKING YOUR FLIGHT
IIf your flight has been cancelled due to inclement weather conditions, please contact our office as soon as possible to rebook. Payment received for your flight will be held in credit and applied to the rebooking. Rebooking must be made within 12 months of the purchase date of your original proposed flight or within the validity period of your gift certificate. Gift Certificates will need to be rebooked before the expiry date on the Certificate. There will be no refunds for bookings held on our system for longer than 12 months. Being a weather dependant activity it may take several attempts to fly.
CHANGES DUE TO THE COVID-19 VIRUS
Normally there will be no refunds for bookings held on our system for longer than 12 months but this will be extended by an additional minimum period of 6 months depending on the period our operations are restricted by the COVID-19 virus.
For passengers who hold a gift certificate purchased between 1 March 2019 and 30 October 2019, we will automatically extend ticket validity by 12 months.
(a) It is your responsibility to ensure that you have received booking confirmation details of your flight: please notify our office immediately and prior to your flight date if you do not have this information. You are required to follow our check-in procedures outlined on your Booking Confirmation prior to your flight.
(b) You must fly within the time limit of your gift certificate or rebooking date. Therefore, please do not leave it until the last minute to book. If the weather is unsuitable or if there is no availability you may have to try again. It is your responsibility to make as many attempts as necessary to fly or your voucher may expire.
(c) In the interests of safety, you undertake to follow the instruction of the pilot and ground crew, comply with any local codes of conduct and act sensibly and prudently at all times. You also agree to indemnify Balloon Aloft, it’s owners, officers and employees for all loses and/or damage arising from any act or default on your part or the part of a member of your party. Under no circumstances at any time during the supply of Services should you or a member of your party be under the influence of drugs or alcohol, nor should you take medication that could affect or impair your judgment at this time.
(d) Check with your medical practitioner if you have a pre-existing medical condition that may be affected by the physical nature of hot air ballooning. Please be advised you will be asked to sign a health statement and waiver at our meeting point prior to your flight. You agree to indemnify Balloon Aloft, it’s owners, officers and employees against any incident related to your health occurring during or after the supply of the Services. We do not fly pregnant ladies past 10 weeks of their gestation period, the disabled, or people recovering from major operations.
(e) Personal belongings are taken at your own risk.
(f) Ballooning is an outdoor adventure activity, Balloon Aloft cannot be held liable for damage to clothing.
ACCEPTANCE OF RISK
We do require you to sign a standard Balloon Aloft ‘Registration & Acceptance of Risk’ before the flight. When you sign this, you are operating under Air Operators Certificate No NSW564923, issued by the Civil Aviation Safety Authority of Australia. (Other affiliate operators will have their own registration system.)
We carry Air Carriers Liability Act Insurance up to AUD$725,000 per passenger.
THIRD PARTY BOOKINGS
These terms and conditions apply to passengers booked and paid direct with Balloon Aloft Canberra. If a booking is made and paid through a third party agent, Balloon Aloft Canberra passengers must also adhere to third party terms and conditions.
Should you have any questions regarding these Terms & Conditions, please contact our booking office for further information on +61 (0) 2 6249 8660 or email firstname.lastname@example.org